QUALITY ASSURANCE DOCUMENTATION

Often a quality assurance document is created and checked by both client and technician to ensure that the machine is in a satisfactory condition upon return to the client. The client checks through the assurance sheet and confirms that they are satisfied that all software and hardware components are working

The description should always be dated and any servicing information appended to the document. This way a complete history of the computer service history can be kept. This is similar to a medical record at a doctor's surgery.

Get the client to sign the document to indicate that they are satisfied.

A quality assurance repair sheet document for computer servicing is simply a small document listing the key criteria for that department's computers. Figure 1.4 is a sample sheet.

The quality sheet ensures that your customer signs to indicate their satisfaction with your work. If a fault occurs later then it takes the blame off you, as the quality sheet states that they were happy with your services. It could just be a component or software fault. So time must be spent checking all relevant software, that documents and related software macros are accessible, and that printing still works. It is a good idea for the customer to check it with you, as this develops your thoroughness and care for their PC.

Activity 1

Develop a quality repair checklist sheet for your computer or for the computers in your classroom. List all the hardware, peripherals, software, boot procedures and so on. Get your tutor to approve your sheet, and then use it to document a selected PC - one that you will strip down and then reassemble.

Note that the quality sheet can differ from site to site, depending on the software and hardware used.